Share Your Ideas with Verizon

The following are two examples of Ideas with improper or misleading Status labels. They were posted over 2 years ago and have neither been implemented nor updated. One was marked Accepted, the other as Already Exists. But if the first was Accepted 2 years ago, why hasn’t it been implemented yet? If the second one Already Exists, how come no one can tell me how to do it? Please either update the Idea Statuses, or actually implement them. Better to backtrack or downgrade than to leave misleading statuses posted. These are only 2 of many Ideas that have Status labels that are either incorrect or need to be updated.

Make the Info button work on scheduled to record programs. Status: Accepted

Pretty much what the title says. Currently to view the information page of a Scheduled Recording, you must highlight a program in the list, then press the OK button, then press the down arrow either once or twice to highlight the Program Information option, then press the OK button again. This process requires 3 or 4 button presses when one should suffice. It would be much easier, user-friendly and straightforward to just enable the Info button to work in the Scheduled Recordings list. If this idea was accepted over 2 years ago, when is it scheduled to be implemented?

Skip to Front of Buffer Status: Already Exists (Really, how?)

This idea is to have an option that allows the user to instantly skip to the beginning of the Live TV buffer on a DVR, instead of having to wait 60 seconds or more for an 8x rewind. This could be accomplished by pressing the REW button followed by the Skip Back button while watching Live TV. This idea was marked as already existing over two years ago. But it didn’t exist then, and it doesn’t exist now.

So I made it through the first season and the first 4 episodes of the second season of Smash on VOD only to find that I can't get from the 5th episode on!  My friend next door has Comcast and said there must be something wrong, because she has seen up to the most recent episode, and that they are available to her just a few days after they air.  So how is it that a show that aired on March 19th is not yet available two months later??  I went on line to check, and all the latest episodes are listed, yet they do not show up on my TV when I search in VOD.  After several minutes on hold and several transfers, I was told that they are just not available for viewing yet... really?

I don't get how Comcast subscribers can view them, but we can't.  

PLEASE apply CREDITS a person is given for any reason on the same day so it will NOT have to wait until the next bill.

I have always had my bill paid automatically so if I call in and am given a credit, today for example, it should be applied immediately but since my bill has already been sent to me and the amount has already been readied to charge my bank account the credit will NOT post until the next billing cycle.

This happened to me AGAIN today since only a couple supervisors know how to post it NOW and take it OFF my auto ACH like it should be done.

The customer retention rep. that I talked to today says it can NOT be done but I know it can since it has been applied to my account on other occasions so it lowered my current bill by the credit amount and the amount taken out of my bank account.

PLEASE train/fix this problem because some people on a low income needs every penny possible left in their account so these immediate posting of a credit helps.

It is very irritating to talk to a supervisor or customer retention rep. and they insist that it can NOT be done when it has been done before to my account.

PLEASE work on training all of your supervisors to actually help people calling in for HELP and all of them knowing how to do the same thing to help customers.  Just make them a manual with the different things that are possible for them to do so there is NO conflict and contradiction between what they say.

The last I checked, FiOS is a paid monthly service. Marketing your customers to advertisers is a violation of customer trust and indicates the arrogant disregard and contempt you have for customers that PAY for your service. FiOS is a product. An arguably good product that I invest considerable funds in. To SELL me to advertisers is disgraceful.

When a service is FREE, that service commonly finances itself via advertising revenue (think Google, Facebook etc.). When you don't pay for a product or service, YOU are the product. However I PAY for FiOS. It is completely unacceptable for Verizon to even entertain further monetizing a service that I ALREADY PAY FOR, by sharing demographical data so that I can be exploited by voracious advertisers. Disgraceful. Here are some excerpts of the email I received today:

"

Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

• Your postal address
• Certain information about your Verizon products and services (such as broadband and video service features), and
• Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)"

Postal address is not personally identifiable? Plus gender and age range?

"You will receive ads whether you choose to participate or not"

Actually, no I won't, because I know how to avoid your schemes. But's it's sad because most people do not. Being subjected to advertising and sharing of customer data for a paid service is petty and insulting.

"Your privacy is important."

Laughable.

I'm guessing there was no copy editing on this email as it is filled with contradictions. This program has no merit and only succeeds in violating customer trust and loyalty. You all should be ashamed. Deeply, deeply ashamed.

Dan

Full email text below:

Dear Valued Verizon Customer, 

Verizon participates in a program that helps advertisers provide you with online ads that may be more interesting to you.

What is Verizon's Digital Direct Marketing Program?
The program will use information about the area where you live, your Verizon products and services, and your interests and demographics to determine whether you fit into an audience an advertiser is trying to reach.

Verizon won't share any information that identifies you personally with advertisers as part of this program.

What information are we talking about?
The program will use:

• Your postal address
• Certain information about your Verizon products and services (such as broadband and video service features), and
• Interests and demographics information provided to us by other companies (such as gender, age range, sports fan, frequent diner, or pet owner)

What does this mean for you?
Certain ads you'll see while browsing the Internet may be sent to you based on this information so that these ads may be of more interest. National brands and local businesses will be able to tailor their online offers, coupons, and other incentives to specific audiences.

What are my choices?
You will receive ads whether you choose to participate or not. But, under this program, the ads you see may be more relevant to you. If you do not want to participate in this program, please let us know by clicking here. Please note that you will need your User ID and Password to access the opt-out page.

How does Verizon protect my privacy?
Your privacy is important. Verizon's privacy policy describes how we collect and use data and how we protect your personal information. You can learn about Verizon's ad practiceshere.

For answers to Frequently Asked Questions, click here.

Thank you for choosing Verizon. We look forward to serving you.

Sincerely,

Your Verizon Team

The SEC athletic conference and ESPN announced a 20-year agreement to carry a new television network and digital platform called the “SEC Network.”  The formal name is the “SEC ESPN Network.”  The Network will offer SEC sports and sports-related studio programming 24 hours a day, seven days a week.  More than 1,000 live events will be available in the first full year across the television Network and its digital extensions.  This will include approximately 45 football games, more than 100 men’s basketball games, 60 women’s basketball games and events from across all 21 SEC-sponsored sports.

I would like to see Verizon FIOS carry the SEC Network in all markets. 

ABC has launched the Watch ABC app for iOS devices and is offering a free preview for Philadelphia and NY area customers until June 30th.  After that time customers will be required to authenticate with a participating television provider to continue to watch live streams of the local news and live ABC programming.

Currently WPVI in Philadelphia is not listing FiOS TV as a partcipating provider that will provide authentication services after the free preview.  I find this odd since Verizon HD sponsors the local sports programming each night on WPVI.

Can someone please negotiate with ABC/WPVI to enable this so we can continue to stream the local programming in the Watch ABC app after the free preview?

ABC/Disney also offer Disney Channel, Disney XD and Disney Junior Apps that also offer live streaming capability but Verizon is not participating with those either.

Since our kids are always infront of the TV and once their attention is occupied it's hard to get them toanswer the home phone or some times their cell phones when they are on silence because all they do is text.  I was wondering if there was a way we could text a message to our verizon boxes from our cell phones to the Ip addresses of our digital cable boxes that will scroll across the screen and get our children attention that we are trying to communicate with them.  Or another sernarium if they are in the basement and you are upstairs and they have the television up loud and you are trying to communicate to them dinner is ready we can text a message to the top set box they are currently watching and it will steam accross the screen.

The TV Program Guide is too verbose. Economy of Words should be the guiding principle.

A current example is on The Cooking Channel (#166): "Host Bobby Dean creatively demonstrates how to effectively prepare delicious and healthy versions of Paual Dean's fare, featuring dishes such as..." All of that needless verbage requires the viewer to push the Info button to go to the expanded version of the TV guide just to see what the dishes are on the program.  

How about:

"Host Bobby Dean prepares healthy versions of his mother's cooking, including..."

Just the pertinent facts about the program are all that is needed. Lose the flowery language, please.

Fios you need to list episodes On Demand from most recent at to top of the list as opposed to my having to go through 5 seasons to get to last week's episode. Please.

Also, Please make it possible to change the start and end time of a show in either direction. Often the previous show will end at 10:02...and I have 2 shows recording to start at 10...It will not record one of the 2 as it thinks 3 shows are recording. I can only change the start and end times in the direction that does not help me resolve that issue.

Please add HD support for the Military Channel, Military History Channel . These are great channels, but watching in standard definition takes away from the experience. Thank you.

One of the things I miss about Time Warner's cable service was the ability to start a program over if I came into already in progress!  That was a great feature point they had that I don't see with Fios!  it would be a welcomed addition!

In another area where I think Time Warner has one up on Verizon Fios is their menu or user interface.  I find the Fiios user interface to be unattractive and clunky with a sharper learning curve than Time Warner's user interface!  it needs to be streamlined and made more user friendly!

And I can't seem to program my remote to control my A/V receiver and BD player; it only seems to have commands for the TV!  Did I miss something?  Again, your competitor outstepped you with a remote that was entirely backlit, not just a few keys as yours is ('OK', Vol/Channel, Play/Pause & number 5 on the numeric pad).  All keys on the remote need to be lit!  In a darkened environment, you need to be able to see each and every key on the remote!

Hello, 

I have an intermittent problem with my FIOS internet.  I have the highest speed available and I am getting knocked off of Skype, Google Hangouts and my company VPN randomly but frequently.  

I have called support about 10 times.  The staff are friendly and see to be capable but they cannot find the issue.  Every time I call back I get another rep.  I have to re-explain.  The second rep has no context or frame of referent.  Deduction and elimination on a big scale are not possible with this model.    LIke Sisyphus, I push the rock up the mountain only to have it roll down again....

My only alternative unless I get some special help (Please!!) is to go to Comcast for my work internet and phone ( I work from home).  I pay a lot of money to Verizon and this I feel is unacceptable.

HELP